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Topic Summary: Include all version numbers and codecs
Created On: 11/28/2007 11:50 AM
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 11/28/2007 11:50 AM
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Posts: 54277
Joined: 4/4/2007

Please Include:

1. CPU (Intel, PPC)
2. Mac OS version
3. Quicktime version
4. Flip4Mac version number and type (Player Pro, Studio, Studio Pro, Studio Pro HD)
5. Source codec
6. Source details such as data rate, frame rate, frame size
7. Export Settings
8. Export software and its version number (iMovie, Final Cut Pro, Compressor, Squeeze, Cleaner, etc).
9. Step by step workflow
10. Error messages
11. Visual or auditory description of the issue
12. Friendly reminder that I need more detail than "latest version"

The more detail the better.

We endeavor to give you a fast and detailed response to your issues. Between the time you post, we ask the above questions, get a post back, analyze the issue and follow up, hours or longer can pass. Providing the above information when you first post a support issue means we can identify issues and move to a resolution much faster and more completely. We aim to resolve issues . . . faster.

Telestream Desktop Forum Moderator

Edited: 5/16/2016 at 6:07 PM by CraigS

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