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Topic Title: READ BEFORE POSTING
Topic Summary: Include all version numbers and codecs
Created On: 5/6/2009 12:49 PM
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 5/6/2009 12:49 PM
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CraigS

Posts: 54277
Joined: 4/4/2007

Please Include:

1. CPU (Intel, PPC)
2. Mac OS version
3. Quicktime version
4. Flip4Mac and Flip Player version numbers and type (free Player, Player Pro, Studio, Studio Pro HD)
5. Step by step workflow
6. Error messages
7. Friendly reminder that I need more detail than "latest version"


The more detail the better.

We endeavor to give you a fast and detailed response to your issues. Between the time you post, we ask the above questions, get a post back, analyze the issue and follow up, hours or longer can pass. Providing the above information when you first post a support issue means we can identify issues and move to a resolution much faster and more completely. We aim to resolve issues . . . faster.





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CraigS
Telestream Desktop Forum Moderator

Edited: 5/16/2016 at 5:56 PM by CraigS

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