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Topic Title: Problem Installing License (Pro HD). Help pls! Topic Summary: Created On: 11/6/2009 1:44 PM Status Post and Reply |
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 11/6/2009 1:44 PM
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Hello,
I am having problems activating a purchased license. Error message: "There has been a licensing problem. Engine could not be installed. (-2003)." This appears after I key in the ID and Licoense number, which I am certain is valid as testing on other computers worked fine. Would be great if someone could help me! Thanks. Here are my specs - Intel Mac Pro - Mac OS X Snow Leopard 10.6 - Quicktime v7.6.4 - F4M Pro HD 2.3.0.14 |
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11/6/2009 3:00 PM
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I've got something to send you that might fix it.
------------------------- CraigS Telestream Desktop Forum Moderator |
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11/6/2009 4:35 PM
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Hi CraigS,
Thanks for the quick response. I tried the Telestream Licensing installer you sent but got the same response. Repeated this several times. Is there anything else we could try? Thanks, Anna |
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11/6/2009 4:40 PM
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Try deleting
Mac HD/Library/App Support/MindVision folder and then try again. ------------------------- CraigS Telestream Desktop Forum Moderator |
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11/9/2009 11:48 AM
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Hello,
Sorry for the late reply. I tried that but it didn't work too. (delete Mindvision Folder, empty trash, Install Telestream Licensing, attempting license registration) Wonder if I am doing anything wrong? I have not restarted the computer at any point. Thanks again, Anna |
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11/9/2009 3:56 PM
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I'm having the same problem. I installed Sorenson Squeeze 4.5 onto my MacBook Pro and am trying to activate the Flip4Mac plug in. Did the Mindvision folder delete thing, no dice.
-MacBook Pro 2.5 GHZ Intel Core 2 Duo -4 GB RAM -OSX 10.5.8 -QT 7.6.4 Thanks! Matt |
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11/10/2009 6:16 PM
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Annac, do reboot after deleting Mindvision folder.
matt2k, try activating from Flip4Mac PrefPane first rather than inside Squeeze. ------------------------- CraigS Telestream Desktop Forum Moderator |
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11/13/2009 4:09 PM
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Hi CraigS,
Sorry for such late replies. I tried rebooting but it still doesn't work. I've also noticed that clicking "Purchase License" generates the same error message. Any suggestions? Thanks, Anna |
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11/18/2009 1:26 PM
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Go to Macintosh HD/ Library/Frameworks
and delete EWSMac folder(s) There's a nasty problem with certain old info that prevents the new "engine" from installing. Sorry this is so frustrating. Reboot. Try again. ------------------------- CraigS Telestream Desktop Forum Moderator |
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11/20/2009 10:37 AM
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Hi CraigS,
That worked! Thanks! Appreciate your patience. Anna |
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11/28/2009 10:51 AM
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Great to hear!
------------------------- CraigS Telestream Desktop Forum Moderator |
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