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Topic Summary: Include all version numbers and codecs
Created On: 9/13/2007 7:06 PM
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 9/13/2007 7:06 PM
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Joined: 4/4/2007

Check Flip4Mac Knowledgebase for solutions.

Check Flip4Mac Knowledgebase for solutions.

Please Include:

    CPU (Intel, PPC)
    Mac OS version
    Quicktime version
    Flip4Mac version number and type (Player Pro, Studio, Studio Pro, Studio Pro HD)
    Source codec
    Source details such as data rate, frame rate, frame size
    Export Settings
    Export software and its version number (iMovie, Final Cut Pro, Compressor, Squeeze, Cleaner, etc).
    Step by step workflow
    Error messages
    Visual or auditory description of the issue
    Friendly reminder that I need more detail than "latest version"

ALWAYS update to the current version of Flip4Mac to see if it solves your issue first.

The more detail the better.

We endeavor to give you a fast and detailed response to your issues. Between the time you post, we ask the above questions, get a post back, analyze the issue and follow up, hours or longer can pass. Providing the above information when you first post a support issue means we can identify issues and move to a resolution much faster and more completely. We aim to resolve issues . . . faster.

Telestream Desktop Forum Moderator

Edited: 5/16/2016 at 6:11 PM by CraigS

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