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Created On: 4/16/2013 7:06 PM
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 4/16/2013 7:06 PM
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Check Flip Player Knowledgebase for solutions first.

Please Include:
CPU (Intel, PPC)
Mac OS version
Quicktime version
Flip4Mac version number
Step by step what you did
Error messages
Visual or auditory description of the issue
Friendly reminder that I need more detail than "latest version"

In addition include:

For Webpage issues:
Flip4Mac Preferences such as Create Streaming Movies, Launch QuickTime Player, Open AVI Files
Browser version
Link to webpage
Link to video/audio file if possible

For Import issues (saving to mov or exporting to another codec, importing into an editing application):
Name and version of application importing to
Source of wmv file (codec if poss. camera or application)
Activated (paid) or trial version (check Flip4Mac PrefPane Upgrade tab)

Please look for threads with EXACT matching issue otherwise start a new thread. If you tag your issue to another thread with a different issue it will make it difficult for me to track and get back to you since the subject won't match your issue.

The more detail the better.

We endeavor to give you a fast and detailed response to your issues. Between the time you post, we ask the above questions, get a post back, analyze the issue and follow up, hours or longer can pass. Providing the above information when you first post a support issue means we can identify issues and move to a resolution much faster and more completely. We aim to resolve issues . . . faster.

Telestream Desktop Forum Moderator

Edited: 5/16/2016 at 6:05 PM by CraigS

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MOVING TO NEW FORUM link This forum will become READ ONLY on Wednesday May 25, 2016