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Topic Title: Error Code Messages
Topic Summary: List of what each error code means?
Created On: 1/12/2010 2:19 PM
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 1/12/2010 2:19 PM
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wildatom

Posts: 7
Joined: 3/27/2009

Could not resolve QuickTime Reference - ??? I assume it means QT reference file is bad or missing files, but what else could it mean?


Could not decode input file (0x80) - ????

Aborted due to inactivity timeout - ????


net.telestream.flip.server.Transcation - ???


Aborted by Administrator - Self explanatory
 1/14/2010 7:36 PM
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mikem

Posts: 16
Joined: 12/18/2008

Wildatom,
I'm responding with common scenarios that relate to these errors. In order to fully diagnose the failues we may need to discuss the issues over the phone or review with a remote session.


Could not resolve QuickTime Reference - ??? I assume it means QT reference file is bad or missing files, but what else could it mean?

FlipFactory is unable to locate the 1 or more essence files. Verify that QuickTime can open and play the ref file from the FlipFactory server. If these are Avid ref files do not use "fill spaces with black" as the black files are local to Edit system. Telestream created a ref debug aplication as well that can be handy troubleshooting this problem. Feel free to contact me if you would like further assistance with this problem.

Could not decode input file (0x80) - ????

The file format is either unsupported or your license does not contain the required string to handle the format.

Aborted due to inactivity timeout - ????

FlipFactory will terminate a job if it hangs for 30 minutes. If the output format in use is two pass you will benefit by extending the "timeout" value using the following registry path. The timeout value is in minutes.
HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\net\telestream\flip\servers\localhost


net.telestream.flip.server.Transcation - ???

Can you give me more detail regarding this error. Does it occur during localize, transcode, delivery or notify?

Aborted by Administrator - Self explanatory


-------------------------
Mike McCoy
Telestream Support Services
Manager

877-257-6245 US
530-470-2036 International
support@telestream.net
www.telestream.net
 1/15/2010 7:55 AM
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wildatom

Posts: 7
Joined: 3/27/2009

Thank you for the details so far, they have been very helpful!!

For:
net.telestream.flip.server.Transcation - ???

Can you give me more detail regarding this error. Does it occur during localize, transcode, delivery or notify?


This is during the flip, it gets to 90% and then hang's. I'm assuming it simply times out. If we reflip this (we only use Avid & QTReference files, with FF7.0) it flips.
 1/15/2010 6:20 PM
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mikem

Posts: 16
Joined: 12/18/2008

Please proceed to extend the timeout value in the registry. Let see if it assist with this problem as well.

-------------------------
Mike McCoy
Telestream Support Services
Manager

877-257-6245 US
530-470-2036 International
support@telestream.net
www.telestream.net
 1/20/2010 6:08 AM
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DharmNaresh

Posts: 3
Joined: 1/20/2010

Hi,

I am also getting similar error message when flipping a .mov file.

Error message looks like.

=============================
Failure occurred during processing:
Could not decode input file (0x80040216)

null.

==============================

In engine.log file the following message is displyed.

INFO: Submit message: uouid = {c3619706-3db2-b83e-c73f-7c6df80e4df9}, subject = "myfile.mov".
Jan 11, 2010 3:48:34 PM net.telestream.flip.engine.MonitorManager acceptMessage
INFO: Accepted job 'myfile.mov'.
Jan 11, 2010 3:48:35 PM net.telestream.flip.engine.LocalizeManager run
INFO: Message: {c3619706-3db2-b83e-c73f-7c6df80e4df9}
Jan 11, 2010 3:48:35 PM net.telestream.flip.engine.LocalizeSession run
WARNING: LocalizeSession: Invoking non-thread-safe transportFile method.
Jan 11, 2010 3:48:37 PM net.telestream.flip.engine.TranscodeManager run
INFO: Message: {c3619706-3db2-b83e-c73f-7c6df80e4df9}
Jan 11, 2010 3:48:52 PM net.telestream.flip.engine.TranscodeSession run
SEVERE: Transcode failed: {c3619706-3db2-b83e-c73f-7c6df80e4df9}, 'myfile.mov'
java.lang.RuntimeException: Could not decode input file (0x80040216).
at net.telestream.flip.engine.TranscodeSession.translate(TranscodeSession.java:499)
at net.telestream.flip.engine.TranscodeSession.run(TranscodeSession.java:145)
Jan 11, 2010 3:48:53 PM net.telestream.flip.engine.NotifyManager run
INFO: Message: {c3619706-3db2-b83e-c73f-7c6df80e4df9}
Jan 11, 2010 3:48:55 PM net.telestream.flip.engine.NotifyMessage run


Please let me know the cause of the above exception.

Thanks,
Naresh.D.

Edited: 1/20/2010 at 6:28 AM by DharmNaresh
 1/21/2010 12:46 PM
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mikem

Posts: 16
Joined: 12/18/2008

DharmNaresh,
Please upload the MOV file to our FTP site for review.

ftp.telestream.net
UN: anonymous
PW: email address
Dir: DH

-------------------------
Mike McCoy
Telestream Support Services
Manager

877-257-6245 US
530-470-2036 International
support@telestream.net
www.telestream.net
 1/22/2010 12:11 AM
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DharmNaresh

Posts: 3
Joined: 1/20/2010

Hi Mike,

Thanks for your reply. This error message is coming for all .mov files.

Can you please tell me why this exception message is coming for all .mov files ?

I suspecting it could be some configuration issue.

Please let me know how to identify error messages in flipfactory.

I am new to flipfactory. It will helpful me to learn.

Thanks,
Naresh.D.
 1/22/2010 2:09 PM
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mikem

Posts: 16
Joined: 12/18/2008

This likely relates to a missing codec. If you upload a file I can analyze and assist. Also, can you open the MOV file using QuickTime on the FlipFactory server?

-------------------------
Mike McCoy
Telestream Support Services
Manager

877-257-6245 US
530-470-2036 International
support@telestream.net
www.telestream.net
 11/18/2010 4:07 PM
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jeliker

Posts: 1
Joined: 11/17/2010

I am having a similar problem and have uploaded my problem file to JMS in the FTP directory you specified. We are using FF 7.1 (no patches).

The error I see is:

SEVERE: Transcode failed: {e7f7b662-9631-4e18-b874-78431471a9d0}, '{e7f7b662-9631-4e18-b874-78431471a9d0}'
java.lang.RuntimeException: The server threw an exception.
(0x80010105).
at net.telestream.flip.engine.TranscodeSession.translate(TranscodeSession.java:499)
at net.telestream.flip.engine.TranscodeSession.run(TranscodeSession.java:145)
 11/22/2010 5:31 PM
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mikem

Posts: 16
Joined: 12/18/2008

Jeliker,
I tested the supplied file using FlipFactory 7.1 with no patches or 3rd party codecs. The file proves to transcode fine to various proxy formats. The supplied file should be processed by the DV Decoder supplied with FlipFactory. Can you download GraphEdit and let me know what decoder is envoked on your system?



-------------------------
Mike McCoy
Telestream Support Services
Manager

877-257-6245 US
530-470-2036 International
support@telestream.net
www.telestream.net

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