 |
Telestream Community Forum |
 |
 |
 |
|
Hide | |
|
Episode - Scalable Media Encoding Application
|
|
| · |
FAQ - Episode
|
| · |
Episode Desktop for Mac Discussion
|
| · |
Episode Desktop for Windows Discussion
|
| · |
Episode Engine Discussion
|
|
Flip4Mac WMV Components For QuickTime
|
|
| · |
FAQ - WMV
|
| · |
Installation, Activation, and Upgrading
|
| · |
Playback
|
| · |
Importing and Exporting
|
|
FlipFactory
|
|
| · |
FAQ - FlipFactory
|
| · |
FlipFactory Discussion
|
|
MXF Components for Final Cut Pro
|
|
| · |
FAQ - GXF/MXF
|
| · |
XDCAM
|
| · |
Editcam
|
| · |
Infinity
|
| · |
Profile/K2
|
|
Pipeline Network Encoder
|
|
| · |
FAQ - Pipeline
|
| · |
Pipeline Discussion
|
|
Vantage
|
|
| · |
FAQ - Vantage
|
| · |
Vantage Discussion
|
|
ScreenFlow - Professional Screencasting Studio
|
|
| · |
FAQ - ScreenFlow
|
| · |
ScreenFlow Discussion
|
|
Videocue - Rich Media Presentation Toolkit
|
|
| · |
FAQ - Videocue
|
| · |
Videocue Discussion
|
|
Wirecast - Webcasting
|
|
| · |
FAQ - Wirecast
|
| · |
Wirecast Windows
|
| · |
Wirecast Mac
|
| · |
Moderator Traffic
|
|
Topic Title: FlipFactory Audio Routing? Topic Summary: Issues ingesting through flip factory Created On: 11/4/2009 3:14 PM Status Post and Reply |
Linear : Threading : Single : Branch |
 Search Topic |
Topic Tools
|
This question was answered by telestream, on Monday, November 9, 2009 2:14 PM
Answer: Because your license was purchased through Harris, you will need to contact them directly for support. | |
 11/4/2009 3:14 PM
|
|
|
We are using FlipFacotry to ingest spots from DG systems into a Harris server. The Harris only sees stereo however the spots we are getting from DG are in Dolby 5.1. When we import the spot, FlipFactory is only passing channels 1 and 2 of the Dolby Stream and thus we are losing Vocals on channel 3 (center channel). How do we switch FlipFactory to see channels 7&8 (stereo mix) of the Dolby stream insted of 1&2?
|
|
|
|
|
|
11/4/2009 8:23 PM
|
|
|
Thank you for your inquiry, we have opened a support case and a technician should be contacting you shortly.
------------------------- Telestream Support |
|
|
|
|
|
11/6/2009 4:30 PM
|
|
|
Please provide your MAC ID to support@telestream.net or 877-257-6245 option 2 and we can begin troubleshooting.
------------------------- Telestream Support |
|
|
|
|
|
11/9/2009 2:14 PM
|
|
|
Because your license was purchased through Harris, you will need to contact them directly for support.
------------------------- Telestream Support |
|
|
|
|
|
|
Topic Tools |
FuseTalk Basic Edition v3.0 - © 1999-2010 FuseTalk Inc. All rights reserved.