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Topic Title: Lastest version of Wirecast won't start completely in OSX
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Created On: 4/20/2016 5:07 AM
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 4/20/2016 5:07 AM
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horeas

Posts: 1
Joined: 4/20/2016

I upgraded to the latest version of Wirecast and since, I cannot start the application. It goes through the starting process, the top toolbar is displayed, but no windows appear. I can click on the toolbar submenus, I can even go into preferences. If I press new project a new message appears saying "run-time exception occurs". I tried resetting to default using the Wirecast utility from the Help Menu, resetting the NVRAM and SMC with no success.

https://www.dropbox.com/s/zpbc...20%2007.54.46.png?dl=0
https://www.dropbox.com/s/1231...20%2007.55.53.png?dl=0
https://www.dropbox.com/s/tv51...20%2007.56.46.png?dl=0
https://www.dropbox.com/s/fj85...20%2007.57.03.png?dl=0

Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP112.0138.B17
SMC Version (system): 2.19f12


System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Serial ATA Device: APPLE SSD SM1024F, 1 TB
Model: MacBookPro11,3, BootROM MBP112.0138.B17, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f12
Network Service: Wi-Fi, AirPort, en0
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

Process: Wirecast [91807]
Path: /Applications/Wirecast.app/Contents/MacOS/Wirecast
Identifier: com.varasoftware.wirecast
Version: 6.0.7 (27074)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Wirecast [91807]
User ID: 501

Date/Time: 2016-04-20 07:21:42.725 +0300
OS Version: Mac OS X 10.11.4 (15E65)
Report Version: 11
Anonymous UUID: 9732678C-13A9-2FD8-08D6-1EF2870FFE7F

Sleep/Wake UUID: D23C7671-7AD6-4DC2-A4C2-0E8D0EA49557

Time Awake Since Boot: 170000 seconds
Time Since Wake: 5700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY




 4/20/2016 2:56 PM
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CraigS

Posts: 54277
Joined: 4/4/2007

You may be running things in the background that might have impact. I see two icons in addition to DropBox. Try disabling those programs. Disable any virus checkers as well. Remove all third party hardware and their drivers just in case. This includes any external monitors.
Reboot the computer and then try starting Wirecast.

If that doesn't work Boot into Safe Mode as that may clear up OS issues.
https://support.apple.com/kb/PH21875?locale=en_US
Choose Apple menu, Shut Down.
After your Mac shuts down, wait 10 seconds, then press the power button.
Immediately after you hear the startup tone, hold down the Shift key.
You should press the Shift key as soon as possible after you hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator.
To leave safe mode, restart your Mac again, but don’t hold down any keys during startup.

Reboot again normally as per Apple's last step and try to start Wirecast again.

-------------------------
CraigS
Telestream Desktop Forum Moderator
 4/21/2016 1:06 AM
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ubiety

Posts: 250
Joined: 3/26/2009

I have the same issue happening. After upgrading to 6.0.7 it ran once. Rebooted and then the above issue mentioned here started to happen. Reverted back to 6.0.4 and is working.

OSX 10.9.5

Craig, I had tried your suggestion above but did not resolve this issue.
 4/21/2016 1:37 PM
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CraigS

Posts: 54277
Joined: 4/4/2007

I have no problem starting Wirecast 6.0.7 in OSX 10.9.5 repeatedly.
The Original Poster is on 10.11.4 so if you have the same issue on 10.9.5 that would mean it's not OS related.

Are you generating a crash report? If so just post the Crash Thread: The number (0 for example) denotes which thread exhibits the crash.

horeas post indicates Crash Thread 0 but I'd need to see that specific thread to see if it indicates what may be the cause.

BTW include your model identifier (MacBookPro11,3 for example) just in case it's only impacting certain Macs.

I've tested on 2011 15" MBP OSX 10.9.5, 2013 15" MBPr OSX 10.10.5, 2013 MacPro OSX 10.11.4 without issue.

-------------------------
CraigS
Telestream Desktop Forum Moderator
 5/23/2016 2:31 PM
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drewlarson

Posts: 2
Joined: 5/23/2016

Craigs, I'm on 10.11.6 (El Captain) and having the exact same issue. Here is my crash report.

[May 23 08:46:09] - 1: Bundle version : 6.0.7 (26704)
[May 23 08:46:09] - 1: Bundle name : Wirecast
[May 23 08:46:09] - 1: Application Type: 64-bit
[May 23 08:46:10] - 1: +GenerateDetailedTraceLogData
[May 23 08:46:10] - 1: MacOS X, 64 bit mode
Vector Caps: MMX SSE SSE2
[May 23 08:46:10] - 1: -GenerateDetailedTraceLogData
[May 23 08:46:12] - 1: roPlatform::HasMinimum3DSystem() - (ARB_fragment NO ATI_fragment) "NVIDIA GeForce GTX 660M OpenGL Engine"
[May 23 08:46:17] - 1: COCOA EXCEPTION CAUGHT on 5/23/16, 8:46 AM: NSInvalidArgumentException, *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]
[May 23 08:46:17] - 1: Backtrace:
[May 23 08:46:17] - 1: 0x000000000F8464DA 0 CoreFoundation 0x000000010f8464f2 __exceptionPreprocess + 178
[May 23 08:46:17] - 1: 0x000000000DD5A73C 1 libobjc.A.dylib 0x000000010dd5a73c objc_exception_throw + 48
[May 23 08:46:17] - 1: 0x000000000F7407DE 2 CoreFoundation 0x000000010f7407de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
[May 23 08:46:17] - 1: 0x000000000F74066B 3 CoreFoundation 0x000000010f74066b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
[May 23 08:46:17] - 1: 0x00000000095B5BD2 4 libclint.dylib 0x00000001095b5bd2 _ZN10clCoreText20StringBoundsNSLayoutERK9clMacFontPKcP5zRectii + 220
[May 23 08:46:17] - 1: 0x00000000094B4800 5 libeva.dylib 0x00000001094b4800 _ZN18eCommon_cocoa_view13GetStringSizeEP5eViewPKcPiS4_i + 560
[May 23 08:46:17] - 1: 0x0000000023DE2935 6 widgets 0x0000000123de2935 _ZN18ewStaticText_cocoa27calculate_os_widget_min_maxEP5zRect + 189
[May 23 08:46:17] - 1: 0x000000000949B82B 7 libeva.dylib 0x000000010949b82b _ZN5eView15compute_min_maxEv + 413
[May 23 08:46:17] - 1: 0x00000000094B3851 8 libeva.dylib 0x00000001094b3851 _ZN18eCommon_cocoa_view14AttachToWindowEv + 73
[May 23 08:46:17] - 1: 0x000000000949B0B4 9 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x000000000949B0B4 10 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x00000000094B3851 11 libeva.dylib 0x00000001094b3851 _ZN18eCommon_cocoa_view14AttachToWindowEv + 73
[May 23 08:46:17] - 1: 0x000000000949B0B4 12 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x000000000949B0B4 13 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x000000000949B0B4 14 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x00000000094B3851 15 libeva.dylib 0x00000001094b3851 _ZN18eCommon_cocoa_view14AttachToWindowEv + 73
[May 23 08:46:17] - 1: 0x000000000949B0B4 16 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x00000000094B3851 17 libeva.dylib 0x00000001094b3851 _ZN18eCommon_cocoa_view14AttachToWindowEv + 73
[May 23 08:46:17] - 1: 0x0000000023DEEA3E 18 widgets 0x0000000123deea3e _ZN18ewScrollView_cocoa14AttachToWindowEv + 18
[May 23 08:46:17] - 1: 0x000000000949B0B4 19 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x00000000094B3851 20 libeva.dylib 0x00000001094b3851 _ZN18eCommon_cocoa_view14AttachToWindowEv + 73
[May 23 08:46:17] - 1: 0x000000000949B0B4 21 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x00000000094B3851 22 libeva.dylib 0x00000001094b3851 _ZN18eCommon_cocoa_view14AttachToWindowEv + 73
[May 23 08:46:17] - 1: 0x000000000949B0B4 23 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x000000000949B0B4 24 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x000000000949B0B4 25 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x000000000949B0B4 26 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x00000000094B3851 27 libeva.dylib 0x00000001094b3851 _ZN18eCommon_cocoa_view14AttachToWindowEv + 73
[May 23 08:46:17] - 1: 0x000000000949B0B4 28 libeva.dylib 0x000000010949b0b4 _ZN5eView14AttachToWindowEv + 30
[May 23 08:46:17] - 1: 0x00000000094A35A0 29 libeva.dylib 0x00000001094a35a0 _ZN5eSash14AttachToWindowEP16eOSData_Provider + 88
[May 23 08:46:17] - 1: 0x000000000949DC32 30 libeva.dylib 0x000000010949dc32 _ZN7eWindow11InstallSashEP5eSash + 62
[May 23 08:46:17] - 1: 0x000000000949665C 31 libeva.dylib 0x000000010949665c _ZN13eWindow_cocoa11InstallSashEP5eSash + 18
[May 23 08:46:17] - 1: 0x0000000009485631 32 libeva.dylib 0x0000000109485631 _ZN4eApp9NewWindowERK7zStringS2_P5eSashibPK7zRecord + 1421
[May 23 08:46:17] - 1: 0x0000000008ECBDD4 33 Wirecast 0x0000000108ecbdd4 _ZN5vaApp18OpenDocumentWindowER8vaBasket + 214
[May 23 08:46:17] - 1: 0x0000000008EC45F6 34 Wirecast 0x0000000108ec45f6 _ZN5vaApp17OpenEmptyDocumentEb + 70
[May 23 08:46:17] - 1: 0x0000000008EC8F21 35 Wirecast 0x0000000108ec8f21 _ZN5vaApp13HandleCommandEPKc + 981
[May 23 08:46:17] - 1: 0x000000000949E42B 36 libeva.dylib 0x000000010949e42b _ZN14eWindowManager11Cmd_ExecuteEP7eWindowPKc + 101
[May 23 08:46:17] - 1: 0x0000000011BD307A 37 libsystem_trace.dylib 0x0000000111bd307a _os_activity_initiate + 75
[May 23 08:46:17] - 1: 0x000000000E50EDBD 38 AppKit 0x000000010e50edbd -[NSApplication sendAction:to:from:] + 460
[May 23 08:46:17] - 1: 0x000000000948E47C 39 libeva.dylib 0x000000010948e47c -[eCocoaApp sendAction:to:from:] + 199
[May 23 08:46:17] - 1: 0x000000000E50EB57 40 AppKit 0x000000010e50eb57 -[NSMenuItem _corePerformAction] + 336
[May 23 08:46:17] - 1: 0x000000000E50E8B7 41 AppKit 0x000000010e50e8b7 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
[May 23 08:46:17] - 1: 0x0000000011BD307A 42 libsystem_trace.dylib 0x0000000111bd307a _os_activity_initiate + 75
[May 23 08:46:17] - 1: 0x000000000E5A0E54 43 AppKit 0x000000010e5a0e54 -[NSMenu performActionForItemAtIndex:] + 131
[May 23 08:46:17] - 1: 0x000000000E5A0DC7 44 AppKit 0x000000010e5a0dc7 -[NSMenu _internalPerformActionForItemAtIndex:] + 35
[May 23 08:46:17] - 1: 0x000000000E5A0C1F 45 AppKit 0x000000010e5a0c1f -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107
[May 23 08:46:17] - 1: 0x000000000E445FD9 46 AppKit 0x000000010e445fd9 NSSLMMenuEventHandler + 708
[May 23 08:46:17] - 1: 0x0000000015CFF7BE 47 HIToolbox 0x0000000115cff7be _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1231
[May 23 08:46:17] - 1: 0x0000000015CFEC48 48 HIToolbox 0x0000000115cfec48 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 404
[May 23 08:46:17] - 1: 0x0000000015D149E6 49 HIToolbox 0x0000000115d149e6 SendEventToEventTarget + 40
[May 23 08:46:17] - 1: 0x0000000015D5E99A 50 HIToolbox 0x0000000115d5e99a _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 411
[May 23 08:46:17] - 1: 0x0000000015D89D5B 51 HIToolbox 0x0000000115d89d5b SendMenuCommandWithContextAndModifiers + 59
[May 23 08:46:17] - 1: 0x0000000015D89D0C 52 HIToolbox 0x0000000115d89d0c SendMenuItemSelectedEvent + 188
[May 23 08:46:17] - 1: 0x0000000015D89BE8 53 HIToolbox 0x0000000115d89be8 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 96
[May 23 08:46:17] - 1: 0x0000000015D8A596 54 HIToolbox 0x0000000115d8a596 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 711
[May 23 08:46:17] - 1: 0x0000000015D8A230 55 HIToolbox 0x0000000115d8a230 _HandleMenuSelection2 + 460
[May 23 08:46:17] - 1: 0x000000000E4310FA 56 AppKit 0x000000010e4310fa _NSHandleCarbonMenuEvent + 277
[May 23 08:46:17] - 1: 0x000000000E2A613D 57 AppKit 0x000000010e2a613d _DPSNextEvent + 1906
[May 23 08:46:17] - 1: 0x000000000E2A5226 58 AppKit 0x000000010e2a5226 -[NSApplication _nextEventMatchingEventMask:untilDate:inModeequeue:] + 454
[May 23 08:46:17] - 1: 0x000000000E299D80 59 AppKit 0x000000010e299d80 -[NSApplication run] + 682
[May 23 08:46:17] - 1: 0x0000000009488D10 60 libeva.dylib 0x0000000109488d10 _ZN20eWindowManager_cocoa11MessageLoopEv + 70
[May 23 08:46:17] - 1: 0x0000000009484325 61 libeva.dylib 0x0000000109484325 _ZN4eApp3RunEbP7zRecord + 779
[May 23 08:46:17] - 1: 0x0000000008FCB09F 62 Wirecast 0x0000000108fcb09f main + 1083
[May 23 08:46:17] - 1: 0x00000000118715AD 63 libdyld.dylib 0x00000001118715ad start + 1
 5/23/2016 2:59 PM
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CraigS

Posts: 54277
Joined: 4/4/2007

10.11.6 is beta. Please go back to 10.11.5 which is the current release. You may need to do a clean install.
Then update Wirecast to 6.0.8 if you're still having problems.
Of course you could try 6.0.8 in the beta OS but we can't guarantee that would work.

-------------------------
CraigS
Telestream Desktop Forum Moderator
 5/23/2016 7:25 PM
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drewlarson

Posts: 2
Joined: 5/23/2016

Craig, didn't use teleport to backup before upgrading. Thus, wasn't a big fan of your proposal.

I contacted support and requested a link to download Wirecast 6.0.4. The support agent -- and my new hero, Robert -- provided the link. I downloaded it and was immediately successful. Here is the link:
http://www.telestream.net/down...6-0/Wirecast-6.0.4.dmg
 5/23/2016 9:21 PM
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CraigS

Posts: 54277
Joined: 4/4/2007

Interesting that 6.0.4 would work in beta 10.11.6

-------------------------
CraigS
Telestream Desktop Forum Moderator

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