Please include all the following information when reporting an issue:

Always check that you've updated to the current version of Wirecast

OS
Computer and CPU
Input source of the video/audio and type of connection used
Complete hardware setup used for streaming
All software versions including drivers
Note "latest" is not a version number. I MUST have the version number
Server and/or CDN
Wirecast preference settings (be complete)
Wirecast Canvas size
Output codec settings
Wirecast Output Statistics (CPU%, fps, connection green bars).
Please be complete and meticulously detailed

Describe as if you want someone to make a matching setup and shot.

I'm going to ask you for the above info anyway so including will result in faster identification and resolution of issues.



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CraigS
Telestream Desktop Forum Moderator

Edited: 4/11/2016 at 7:28 PM by CraigS