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Topic Title: PLEASE READ BEFORE POSTING.
Topic Summary: Not including all the info may take MUCH LONGER to log and resolve.
Created On: 9/18/2009 1:36 PM
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 9/18/2009 1:36 PM
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CraigS

Posts: 54277
Joined: 4/4/2007

Not including all the info may take MUCH LONGER to log and resolve.

Please include all the following information when reporting an issue:

Always check that you've updated to the latest graphics card driver and you're using the current version of Wirecast and whether it's the 32 or 64bit version

OS including service pack and 32/64bit
Computer and CPU
Graphics Card
Input source (card type) of the video/audio
Driver version of input source.
Camera or other source's settings.
complete hardware setup used for streaming
Server and/or CDN
Speed and Pingtest results if the issue is related to the live stream
http://www.speedtest.net
http://www.pingtest.net
Wirecast preference settings (be complete)
Wirecast Canvas size
Broadcast codec settings
All software versions of all programs being used including drivers
When recording include Hard Drive speed and connection type.

Detailed step by step so we can reproduce the problem.

I'm going to ask you for the above info anyway so including will result in faster identification and resolution of issues.

Reminder: Please use a Message Title that clearly identifies the topic. Generic words like "problem" or "issue" makes it difficult for forum users to track.

-------------------------
CraigS
Telestream Desktop Forum Moderator

Edited: 4/11/2016 at 7:28 PM by CraigS

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